Refund & Returns Policy

Effective Date: January 25, 2025

Thank you for purchasing from Medical Laboratory Scientist through our website, aimsexamprep.com. We are committed to providing high-quality digital products and ensuring a seamless customer experience. Please read this policy carefully to understand how refunds and returns are handled for our digital products.

1. Scope of Policy

This policy applies exclusively to digital products, specifically the eBook study guides sold on aimsexamprep.com. As digital products are delivered electronically and cannot be returned physically, the terms for refunds are outlined below.

2. Refund Eligibility

We offer refunds under the following conditions:

  1. Technical Issues: If the digital product cannot be accessed or downloaded due to a technical issue caused by our system.
  2. Duplicate Purchase: If a customer unintentionally makes duplicate purchases of the same product.
  3. Product Not as Described: If the product received is significantly different from the description provided on our website.

Refund requests that fall outside these conditions will be reviewed on a case-by-case basis.

3. Non-Refundable Circumstances

Refunds will not be granted in the following cases:

  • Change of mind after purchase.
  • Failure to meet individual expectations when the product was described accurately.
  • Downloaded products (partial or complete) unless eligible under Section 2.
  • Purchases made using unauthorized or fraudulent payment methods.

4. How to Initiate a Refund Request

If you believe you are eligible for a refund, please follow these steps:

  1. Email us at [email protected] with the subject line: Refund Request – Order [Your Order ID].
  2. Include the following details in your email:
    • Full name used for the purchase
    • Order ID or receipt number
    • Date of purchase
    • Reason for the refund request with supporting details (e.g., screenshots of errors, description of issues).
  3. Our customer support team will acknowledge your request within 2 business days and provide further instructions if necessary.

5. Processing Refunds

  • Approved refunds will be processed within 7 business days of approval.
  • Refunds will be issued using the original payment method. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

6. Additional Fees and Costs

  • No additional fees will be charged for processing refunds under eligible conditions.
  • Customers are responsible for ensuring they have an active email and internet connection for resolving digital access issues.

7. Customer Support

If you have any questions or concerns about this policy, please contact us:

8. Amendments to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting to our website. Please review this policy periodically to stay informed of any updates.

By purchasing from aimsexamprep.com, you agree to the terms outlined in this Refunds and Returns Policy. We appreciate your trust in us and look forward to supporting you in your journey toward AIMS exam success.